Simple terms for a simple deal.

These Terms of Service ("Terms") are a binding agreement between you ("Customer", "you") and Mr Tech Labs ("we", "us"), the company behind Lisa. By creating an account, booking a demo that leads to service, or using our website or product, you agree to these Terms and to our Privacy Policy.

If you sign up for a business, you confirm you have the authority to bind that business. You must be at least 18 years old.

Lisa is an AI receptionist that answers calls, replies to texts, qualifies leads, schedules appointments and follows up for home service businesses. The exact features depend on your plan and setup.

We may improve, add or retire features over time. If we remove a core feature you rely on, we will give reasonable notice.

• Give us accurate, current information and keep it updated.
• Keep your login credentials secure. You are responsible for activity under your account.
• Tell us right away at legal@liquidexim.tech if you suspect unauthorized access.
• You may invite team members, and you are responsible for what they do in the account.

Prices are shown on our website at the time you sign up. Unless we agree otherwise in writing:

If our website offers a "book a job or walk away" style guarantee, it applies only as described on the offer page at the time you signed up. In general, it requires that your setup was completed correctly, that calls were being forwarded to Lisa during the guarantee period, and that you ask for the remedy within the stated window.

Where qualified, the remedy is limited to a refund of fees for that period. Appointments booked are not a promise of revenue, since closing a job depends on you.

Use Lisa for lawful business purposes only. You agree not to:

We may suspend accounts that break these rules, with notice where practical.

Laws on call recording, texting consent, and telemarketing differ by country and state. As the business using Lisa, you are responsible for:

• Having a lawful basis, and any required consent, to record calls and message people.
• Honoring opt-outs (such as STOP) and do-not-call requests.
• Giving the notices your local laws require to callers and customers.
• Telling us your recording and messaging preferences so we can configure the service correctly.

We provide disclosures, opt-out handling and recording controls. They help, but they are not legal advice.

Lisa uses artificial intelligence. It is fast and capable, but it can occasionally mishear, misunderstand or give an incomplete answer. You should review transcripts and bookings, especially during your first weeks, and tell us about anything that needs fixing.

Do not rely on Lisa for emergencies. It is not an emergency service and should not be configured to handle life-safety situations.

You keep ownership of the data you and your callers provide ("Customer Data"). You give us a limited license to process it only to provide, secure and improve your service. We do not sell it.

For caller data, we act as your service provider. If your law requires a data processing agreement, email us and we will sign one. Details are in our Privacy Policy and Security page.

We own the Lisa platform, software, voice and brand. You get a limited, non-exclusive, non-transferable right to use the service during your subscription. You may not copy, modify or resell it.

You grant us permission to use your business name and logo to operate the service for you. We will not use them in marketing without your approval. Feedback you share may be used by us freely to improve the product.

The service connects with providers such as phone carriers, calendars, CRMs and payment processors. Their terms apply to your use of them, and outages on their side can affect the service. We are not responsible for third-party systems we do not control.

• You can cancel at any time. Service continues until the end of the paid period.
• We can suspend or end your account for non-payment, serious or repeated breaches, or legal requirements.
• After closing, you can export your data for 30 days. After that we delete it according to our retention policy.

The service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee uninterrupted or error-free operation, or any specific number of calls answered, leads or revenue.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim relating to the service is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited by law, such as for fraud or intentional misconduct.

You agree to defend and cover us against third-party claims arising from your violation of these Terms, your breach of law (including recording or messaging laws), or content and instructions you provide to the service.

These Terms are governed by the laws of India. We both will first try to resolve any dispute informally by email within 30 days. If that fails, the courts of Kanpur, Uttar Pradesh have exclusive jurisdiction, unless mandatory law in your location says otherwise.

We may update these Terms. For material changes we will give at least 30 days' notice by email or in the dashboard. Continuing to use the service after the effective date means you accept the update. If you disagree, you can cancel before it takes effect.

If any part of these Terms is found unenforceable, the rest stays in effect. These Terms and the Privacy Policy are our full agreement.

Mr Tech Labs
Kanpur, Uttar Pradesh, India
Email: legal@liquidexim.tech