Yes, including outside your normal office hours — nights, weekends, and holidays.
The office is already on another call. It's 7:40 in the evening and the crew went home an hour ago. None of that is anyone's mistake — it's just what a normal day looks like running a plumbing business.
The customer doesn't know any of this. They just know they have a leak or a broken water heater, and they're trying to find someone who can help. A delayed or unanswered inquiry creates friction at exactly the moment a customer decides who to call next.
What they want isn't a sales pitch. It's a straight answer to a short list of practical questions. The goal of that first conversation is to move the customer from uncertainty to the right next step.
Select a capability to see how it works inside a real plumbing business.
Whether a plumber is mid-repair, the office is already on another line, or it's well past closing time, Lisa picks up. It doesn't replace your team; it makes sure the phone never goes unanswered simply because of when the call arrived.
Explore Call AnsweringA visitor types "Do you repair water heaters?" Lisa responds using your configured business information. The exchange continues naturally toward service area, then scheduling — instead of the visitor closing the tab and calling the next plumber in the search results.
Explore Website ChatNot every customer wants to talk on the phone. A dedicated text response system replies using your configured business information and keeps the conversation moving instead of letting it go cold.
Explore Text ResponseDepending on how your business configures Lisa, qualification can include the type of plumbing service needed, location, property context, timing, and other business-specific requirements you define. A faster response here separates a good fit from a wasted truck roll.
Explore Lead QualificationOnce an inquiry is understood and qualified, Lisa checks the fit, checks availability, and places a plumbing appointment on your calendar — no back-and-forth required from your office.
Explore Appointment BookingLisa's job is not to be the plumber. Its role is to manage the conversation before your service process takes over.
By call, text, or website — whichever channel they already prefer.
The conversation starts immediately, without the customer waiting on hold.
Service type, location, and project context, based on your configuration.
Checked against the criteria your plumbing business defines.
An appointment, a callback, or confirmation that your business fits the need.
Ready to go, with the relevant details already attached.
Your plumbers arrive informed instead of starting from zero.
Lisa doesn't diagnose the problem — it won't tell a customer their water heater has a failed thermocouple. What it does is gather relevant information and follow your configured process, so your plumbers arrive informed.
This is an illustrative example of the conversation flow, not a transcript of a specific call.
Illustrative examples, not a transcript of a specific call.
Lisa isn't a substitute for a plumber, and it isn't an emergency-response professional. When a customer describes an urgent situation, Lisa follows your business's configured escalation rules — not a generic emergency script.
The office closes at five. The customer's water heater doesn't know that. They search, they call or text, and Lisa responds — moving the inquiry toward the next step even though nobody's at the desk.
The plumbing services your business actually offers.
The neighborhoods and zones you cover.
The details customers commonly ask about.
Whatever pricing detail you choose to share.
What separates a good-fit lead from a wasted trip.
When your team can realistically take a job.
How Lisa should handle urgent and after-hours cases.
Everything is checked against real scenarios before launch.
Lisa starts answering, qualifying, and booking — usually within two hours of getting started.
Could one additional plumbing customer cover the cost of Lisa? At $350/month, it often takes just one recovered job to make the case.
Book a job or walk away. If Lisa doesn't book at least one qualified appointment for your plumbing business within the first 30 days, you get your first month back.
Yes, including outside your normal office hours — nights, weekends, and holidays.
Yes. Lisa can ask qualifying questions, collect project details, estimate timelines, and gather customer information before passing the lead to your team — based on your configured qualification requirements.
Lisa follows your configured escalation rules. It does not provide technical emergency instructions and is not a substitute for a licensed plumber.
No. Lisa gathers relevant information and follows your configured process; your plumbing team handles diagnosis and repair.
Setup takes under two hours. There's no setup fee and no long-term contract — Lisa runs month-to-month at $350/month.
If Lisa doesn't book at least one qualified appointment for your plumbing business within 30 days, your first month is refunded.
See how Lisa responds to your plumbing customers, qualifies the right inquiries, and moves good-fit opportunities toward an appointment on your calendar.
Heritage Kitchens · Dallas