Yes, where supported, Lisa provides call answering coverage around the clock, not just during office hours.
Lisa answers HVAC calls, texts, and website chats, gathers the details your team needs, qualifies the opportunity, and books the appointment — all before the caller thinks about dialing the next name on the list.
HVAC work happens on roofs, in attics, and in mechanical rooms — not behind a desk. Meanwhile, inquiries keep coming in about whether anyone's free to take them. The customer doesn't know or care why the phone went unanswered. They just want to know one thing: can you help me?
An unanswered or delayed inquiry creates friction right at the moment a customer is trying to find help — and that friction is where HVAC missed calls quietly turn into missed jobs.
Lisa works as an AI receptionist built around five specific jobs — not five separate tools bolted together.
Responds when HVAC customers call, whether your team is on another line, out on a job, or the office is closed for the night.
Engages homeowners while they're already looking at your site, answering questions before they bounce to a competitor's page.
Replies to customer texts instead of leaving them sitting unread for hours. Texting is often the first channel a customer reaches for.
Gathers the information your business actually needs — service type, location, project details — before the inquiry lands in front of your team.
Helps qualified customers move toward getting on your calendar, working off your actual availability rules.
Lisa isn't running a canned script. She responds, understands the request, gathers what your business needs, qualifies it, and moves the right customers toward the schedule.
This distinction matters. Lisa isn't trying to replace your technicians — she's the layer that catches the conversation before it reaches them.
Lisa isn't a substitute for a trained HVAC technician, and she doesn't diagnose dangerous conditions or offer technical safety instructions. When a customer describes an urgent situation, she follows the response and escalation rules your business sets up — gathering what's needed and routing it correctly.
Most agencies charge $1,500+ for these services separately. Lisa bundles all of it into one flat rate — with setup and training included.
If Lisa doesn't book at least one qualified appointment in your first 30 days, your first month is refunded. No contract, no setup fee.
No fluff, no fine print — exactly how it works in your business.
Experience Lisa the way your homeowners will. Trigger a live call, send a text, open the chat — or book a personalized walkthrough with our team.
Heritage Kitchens · Dallas