Retention Principles
We adhere to the GDPR principle of Data Minimization and Storage Limitation. We retain personal data only for as long as is necessary to fulfill the purposes for which it was collected, or to comply with legal, regulatory, or internal policy requirements.
Retention Schedule
The standard retention periods for different categories of data are outlined below:
| Data Type | Retention Period | Justification |
|---|---|---|
| Call Recordings | 90 days (Customizable by client) | Quality assurance & dispute resolution |
| SMS/MMS Content | 90 days | Service delivery context |
| Call Logs/Metadata | 1 year | Billing, debugging, and analytics |
| Account Data | Duration of active account + 30 days | To provide platform access |
| Billing Records | 7 years | Tax and financial compliance |
| AI Training Data | Until consent is withdrawn | Model improvement (Opt-in only) |
Data Backups
To protect against data loss and system failures, we maintain encrypted backups of our databases. Data deleted from our active systems (either automatically or via user request) may remain in encrypted backup archives for an additional 30 days before being permanently overwritten.
How to Request Deletion
If you wish to have your data deleted before the standard retention period expires, you can submit a manual deletion request:
- Email: privacy@liquidexim.tech
- Subject: Data Deletion Request
- Details: Please provide your account email or the specific phone number involved so we can locate your data.
We process all valid deletion requests within 30 days, in compliance with GDPR Article 17 ("Right to be Forgotten").
Exceptions & Legal Holds
In rare circumstances, we may be required to suspend our standard deletion practices and retain data longer than outlined above. This occurs if data is subject to a "Legal Hold" due to ongoing litigation, a valid law enforcement request, or fraud investigations.