Your data stays yours. Here's exactly how we handle it.

Lisa is an AI receptionist and booking assistant operated by Mr Tech Labs ("we", "us", "our"). We answer calls, reply to texts, qualify leads and schedule appointments for home service businesses ("Customers").

This policy covers two groups of people: visitors to lisa.liquidexim.tech, and the callers or leads who talk to Lisa on behalf of a Customer.

We collect only what is needed to run the service. Here is a summary by category.

We do not knowingly collect payment card numbers through calls, government IDs, or sensitive categories such as health or biometric data. If a caller volunteers it, we treat it as confidential and do not use it beyond the conversation.

• Deliver the service: answer calls, send texts, book jobs and sync with your calendar or CRM.
• Improve accuracy: review transcripts to fix mistakes and tune each business's scripts.
• Support & communication: reply to your questions and send service notices.
• Security & fraud prevention: detect spam calls, abuse and unauthorized access.
• Legal compliance: meet tax, accounting and regulatory duties.

Lisa is an AI. When she answers, she says so, and she tells the caller the call may be recorded and transcribed. Callers who do not agree can ask to be transferred to a person or hang up.

Recording laws differ by location. Customers are responsible for enabling recording only where it is lawful, and for any additional notice their jurisdiction requires.

Automated decisions

Lisa qualifies leads and suggests booking slots. She does not make decisions that produce legal or similarly significant effects on an individual. Customers can review or override any outcome.

Lisa sends texts to confirm appointments, follow up on missed calls and answer questions, only to people who contacted the business or opted in. Message and data rates may apply.

• Reply STOP at any time to opt out. Reply HELP for help.
• We do not share mobile numbers or SMS consent with third parties for their marketing.
• We honor opt-out requests immediately and keep a suppression record so you are not contacted again.

We share information only in these situations:

• With the Customer whose business you contacted, so they can serve you.
• Trusted providers who run parts of our service under strict contracts: cloud hosting, telephony and SMS carriers, speech and language processing, calendar/CRM integrations, payments and email delivery.
• Legal reasons: to comply with law, a court order, or to protect rights and safety.
• Business transfers: in a merger or acquisition, with notice to affected users.

We do not sell personal information and we do not "share" it for cross-context behavioral advertising.

Our website uses cookies and similar technologies to keep the site working, remember preferences and understand how pages perform.

You can block or delete cookies in your browser settings, and we respect browser "Global Privacy Control" signals where required.

We keep data only as long as needed for the purposes above or as the law requires.

• Call recordings & transcripts: kept for the period the Customer chooses (default 12 months), then deleted.
• Account data: kept while the account is active, then removed within 90 days of closure.
• Billing records: kept up to 7 years for tax and audit needs.
• Website logs: typically 13 months or less.

We use layered safeguards: TLS encryption in transit, encryption at rest, role-based access, audit logging, and regular vendor and vulnerability reviews. Only staff who need access can view conversation data.

No system is perfectly secure. If a breach affects your information, we will notify you and the relevant authorities as the law requires.

Depending on where you live (including the EU/UK under GDPR and California under CCPA/CPRA), you may have these rights:

Email privacy@liquidexim.tech to make a request. We may verify your identity first and will respond within 30 days. You will never be treated differently for using your rights. If we processed your data for a Customer, we may route your request to them. You may also complain to your local data protection authority.

Lisa is built for businesses and is not directed to children under 16. We do not knowingly collect their data. If you believe a child has given us information, contact us and we will delete it.

Our providers may process data in countries other than your own, including the United States and India. When we transfer data from the EU/UK, we rely on approved safeguards such as Standard Contractual Clauses and equivalent protections.

We may update this policy as our product or the law changes. The date at the top always shows the latest version. For material changes we will notify account holders by email or in the dashboard before they take effect.

Mr Tech Labs
Kanpur, Uttar Pradesh, India
Email: privacy@liquidexim.tech