Remodeling / General Contractors
A homeowner calls about a kitchen quote right as your estimator drops off yesterday's paperwork. A bathroom project inquiry sits untouched on the website for twenty minutes.
Lisa works as a virtual AI receptionist for calls, website chats, and texts.
A receptionist ends up handling a long list of things that have nothing to do with each other: calls, service questions, website inquiries, texts, qualification, scheduling, and follow-up. None of it is hard on its own. It becomes a problem when it all lands in the same fifteen minutes.
A receptionist overwhelmed with calls doesn't have a productivity problem. There just isn't enough time in the day to give every customer full attention.
Your receptionist is booking an appointment on the phone when the website chat pings with a pricing question, a text asks about the service area, and the office line rings again. Nothing unusual happened. It's just Tuesday.
Booking an appointment on the phone
Website chat pings — pricing question
Text about the service area
Office line rings again
A homeowner calls about a kitchen quote right as your estimator drops off yesterday's paperwork. A bathroom project inquiry sits untouched on the website for twenty minutes.
First hot week of the year. Every call is a broken AC, several back to back, while a maintenance-plan text waits for "later."
A burst pipe call comes in at the same time as a routine drain-cleaning inquiry. Both feel urgent. Only one person is available to sort out which one actually is.
After a storm, calls, texts, and website inquiries about leaks all arrive within the same hour, and triage happens by who reached out first, not who needs help most.
A panel-upgrade inquiry comes through the website while your receptionist is on the phone confirming a same-day outlet repair.
The problem isn't the tasks. It's too many of them at once.
| Channel | What It Involves | Lisa's Capability |
|---|---|---|
| Calls | Answering basic questions, gathering information, routing | Call Answering |
| Website | Responding to questions, helping visitors find information | Website Lead Follow-Up |
| Text | Responding to inquiries, answering common questions | SMS Response |
| Leads | Understanding customer needs, qualification | Lead Qualification |
| Appointments | Scheduling conversations, moving customers toward booking | Appointment Booking |
Lisa's capabilities map directly onto these five categories: call answering, website lead follow-up, SMS response, lead qualification, and appointment booking.
Lisa handles the left column. Your team keeps the right column, the work that actually needs a person.
Each channel alone is manageable. All of them on the same day is what builds the backlog.
Your receptionist is helping customer one when customer two calls. There's no being in both conversations at once, so someone waits, usually whoever called second.
Between receptionist answering calls all day and everything else on their plate, something eventually slips. Automated call answering through Lisa gives your team a second response path for supported inbound calls, 24 hours a day.
Explore Call AnsweringVisitors ask the same handful of questions: do you serve my area, how does this work, can I schedule. Lisa's website lead follow-up answers those in real time instead of leaving them for the next open moment.
Calls, email, text and website inquiries all stack up in front of the same person. Lisa's SMS response handles text inquiries so they don't become one more thing to check between calls.
Explore Text ResponseNew inquiries need the same information before anything else can happen:
Lisa's lead qualification gathers service needed, project type, budget and timeline, so the basics are already organized before it reaches your team.
A customer wants an appointment. Checking availability, discussing times, and booking it takes a full conversation, every time, for every caller.
Lisa's AI appointment scheduling puts qualified requests directly on your business calendar, where configured and appropriate.
During the day, your team handles customers. After hours, calls and texts still come in; they just don't get answered until morning, if at all. Lisa extends coverage into those hours. This is about coverage, not about your team working more.
Seasonal demand, a promotion, or a busy stretch can bring in more inquiries than one person can answer. On a normal day, every customer reaches your team. On a high-demand day, some don't get through in time, and they call someone else instead.
Lisa can provide an additional response path during high-volume periods for supported inquiries. Actual capacity depends on your specific deployment and configuration.
Lisa handles supported initial conversations. Your team stays responsible for the work that needs judgment, relationship building, and getting the job done.
This workflow is configured around your business's requirements. It doesn't mean every conversation automatically lands on a person; it means the ones that need one get there with the groundwork done.
| Channel | Before | With Lisa |
|---|---|---|
| Call | Receptionist | Lisa |
| Website | Receptionist | Lisa |
| Text | Receptionist | Lisa |
| Lead | Receptionist | Lisa |
| Appointment | Receptionist | Lisa |
| After Hours | No coverage | Lisa |
Qualified, appropriate conversations still move to your human team.
Setup covers business information, services, service area, pricing, availability and business-specific rules.
Your Business
Services
Common Questions
Qualification Rules
Appointment Process
Availability
Business Rules
Configuration
Testing
Go Live
Customer-response automation means your response capacity can grow alongside your marketing, instead of falling further behind it.
Estimate your workload (example inputs, for illustration only). Drag the sliders to match your business.
How much of that could move to Lisa depends on your call patterns and configuration; we're not going to promise a fixed percentage without real usage data.
Current workload → staff time → operational cost, versus Lisa at $350/month.
This isn't a claim that Lisa is cheaper than hiring someone. It's a different question: how much of your receptionist workload is worth covering for $350 a month? Lisa's five capabilities are valued at roughly $1,500/month combined. At $350/month, that's less than a quarter of the cost to build the same coverage separately.
Receptionist automation doesn't mean removing the human element. It means adding capacity where you need it most.
Lisa functions as a layer of AI customer service built for home service businesses that answers, qualifies, and books, so this is what a modern AI receptionist actually does for a business like yours: covers the initial conversation so your team can focus on the job.
Coverage beyond normal office hours.
Handles supported inbound calls.
Another response layer for visitors.
Handles supported text inquiries.
Gathers service needed, project type, budget and timeline.
Moves appropriate customers toward scheduling.
Lisa runs on configured business information, so answers sound specific to your business, not generic.
These are illustrative example scenarios, not verified customer results. We don't have workload-reduction percentages or hours-saved figures to report, so we're not going to invent them.
No setup fee. No long-term contract. Month-to-month. Setup takes under two hours.
Get Lisa, $350/monthBook a Job or Walk Away. If Lisa doesn't book at least one qualified appointment in your first 30 days, your first month is refunded.
This is a qualified-appointment guarantee, not a guarantee of workload reduction, labor savings, or revenue.
Everything you need to know about Lisa, what she handles, and how pricing works.
Talk to our team. We'll walk you through what Lisa would look like for your business.
Talk to Our TeamLisa provides an additional response layer for calls, website inquiries, and texts and helps with qualification and appointment booking where configured. Your team keeps the conversations that need them. Lisa handles the ones that don't have to wait.
Heritage Kitchens · Dallas